Privacy Policy

Effective Date: 11/11/2025

Welcome to M Boutique Hotel Collective. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.mboutiquehotels.com
, make a booking, or stay at any of our hotels within the M Boutique family. Your privacy matters to us, and we are committed to handling your data responsibly and securely in compliance with Malaysia’s Personal Data Protection Act (PDPA) 2010.

1. Purpose of This Privacy Policy

This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to safeguard it. By using our website or services, you consent to the practices described here.

2. Information We Collect

We may collect and process the following personal information:

Contact details: name, phone number, email address, and postal address.
Booking details: dates of stay, room preferences, payment details, and identification documents.
Website usage data: IP address, browser type, operating system, and pages visited.
Marketing preferences: information you provide when subscribing to newsletters or promotions.
Feedback and correspondence: any messages, enquiries, or feedback you submit to us.

3. How We Use Your Personal Data

Under this Privacy Policy, we may use your data to:

Process and confirm your bookings or reservations.
Communicate important information regarding your stay.
Improve our website, services, and guest experience.
Send marketing updates or promotions (only with your consent).
Comply with legal obligations, audits, and reporting requirements.
Enhance our customer support and tailor our hospitality to your preferences.

4. Disclosure of Information

We value your trust and will only share your personal data when necessary:

With trusted partners and service providers who assist in our operations (such as payment gateways or booking systems).
With legal or regulatory authorities when required by law.
Within the M Boutique Hotel Collective group to manage reservations and guest services across our properties.
We do not sell or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to personalise your online experience. Cookies help us remember your preferences, analyse traffic, and improve website performance. You can manage or disable cookies in your browser settings; however, this may affect certain website functions.

6. Data Security

Your privacy and data security are our top priorities. We implement strict security measures—including encryption, access control, and secure servers—to prevent unauthorised access, misuse, or disclosure of your personal data.

7. Data Retention

We retain personal data only as long as necessary for the purposes stated in this Privacy Policy, or to meet legal and operational requirements. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

You have the right to:

Access and review your personal data.
Request correction or updates to inaccurate information.
Withdraw consent to certain types of processing.
Request deletion of your personal data (where legally permissible).

To exercise these rights, please contact us using the details below.

9. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
M Boutique Hotel Collective
Jalan Dato Lay Pak Kuan, 31650 Ipoh, Perak, Malaysia

Email: privacy [at] mboutiquehotels.com
Phone: +605 547 1777

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the updated effective date.

11. Acceptance of This Privacy Policy

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.